Governing Law: State of Qatar Law No. 8 of 2008 (Consumer Protection Law)
1. Overview & Consumer Protection Commitment
At Quick Milk Qatar, customer satisfaction and safety are our highest priorities. In accordance with State of Qatar Law No. 8 of 2008 concerning Consumer Protection, as enforced by the Ministry of Commerce and Industry (MOCI), consumers in Qatar have statutory rights to return, exchange, or seek refunds for products purchased through our online storefront.
2. 14-Day Return & Exchange Right (Article 5)
Pursuant to Article 5 of Qatar Consumer Protection Law, customers have the right to request a return or exchange within 14 calendar days from the date of receiving their order, subject to the following conditions:
- The product must be in its original, unopened, and undamaged box/packaging with all seals intact.
- Proof of purchase (order confirmation, digital receipt, or invoice number) must be provided.
- The product must not have been tampered with or exposed to improper storage conditions (excessive heat or moisture).
3. Damaged, Defective, or Incorrect Deliveries (Article 6)
If your Quick Milk package arrives damaged, defective, expired, or does not match your order:
You are entitled to an immediate replacement or 100% full refund (including delivery fees). Please notify our team within 48 hours of delivery by taking a quick photo of the damaged/incorrect product and emailing it to info@atyafalghaba.com.
4. Hygiene & Food Safety Exceptions
As Quick Milk Magic Sipper straws are consumable food products governed by Qatari Ministry of Public Health (MOPH) regulations:
- Opened or Consumed Packages: Products that have been opened, unsealed, or partially consumed cannot be returned or refunded unless a verified quality defect exists upon initial opening.
- Improper Storage: Returns cannot be accepted for products damaged due to customer storage negligence (e.g., leaving straws in direct sunlight or heat).
5. Refund Processing Method & Timelines
Once a returned item is inspected and approved by our quality control team in Qatar:
Refunded in cash upon driver pickup or via Qatar bank transfer within 2 – 4 business days.
Refunded directly to your debit/credit card within 3 – 7 business days depending on your bank.
6. How to Request a Return
To initiate a return or exchange in Qatar, follow these simple steps:
- Email our support team at info@atyafalghaba.com or info@ayyalalghaba.com with your order number.
- Specify the reason for return and attach clear photos if damaged or incorrect.
- Our courier partner will schedule a convenient pickup from your address in Qatar.
7. MOCI Consumer Protection Hotline
For consumer protection inquiries or escalations in Qatar, customers may also contact the Qatar Ministry of Commerce and Industry (MOCI) Consumer Protection Department directly via hotline 16001.